Company SOP

A Warm Welcome To Transit Line Team

Our Arrival & Departure Transfer Rates:
5 seater – A:$30 / D:$28
7 seater MPV – A:$33 / D:$30
Luxury 5 – A:$40 / D:$35
Luxury 7 – A:$45 / D:$40
Midnight – $10 per trip (0000-0559)

Payment Terms (Weekly Settlement)
All drivers are to submit their claims by Sunday for the current week’s job.
Payment will be disburse by following Thursday/Friday.

Dress Code
Standard 5/7 – Minimum Shirt, Jean and covered Shoes
Lux5 – Strictly LIMO ATTIRE
Lux7 – Strictly LIMO ATTIRE

Bidding – two items or three items
Carplate and time or Carplate and COMBO and FIRST TIME
DO NOT return any job bidded without valid reason.
DO NOT pass the job around without Admin’s permission
Eg. “1234 2200”

Status Reporting Call-sign (MUST REPORT)
OTW – On The Way (30mins before job time. Any repage is considered miss job.)
OTS – On Site (5min before job time)
POB – Passenger on Board
JC – Job Cancelled

Meet n Greet (MnG)
Be at the belt 15mins (1-2pax)/30mins (3-6pax) after flight landed. Waiting time is 60mins. Do not proceed with No Show without admin or caller’s permission

Driveway pickup (DWPU)
Furthest you can stay is at Bayshore or Changi North Crescent. Pls standby by 30mins after flight landed.

Overtime charges
First 60mins wait is FREE after plane landed. $10/min per 10 minutes after 60min. Capped at $30.
If you cannot wait, seek approval to stand down and send me carpark receipt and monitor photos.

Addition Pick up / Drop off
Drivers are required to make only one pick up and one drop off for each detail. For any additional pick up and drop off, please collect $10 per stop (on the way) from passenger. You may allow to quote on your own for out of the way stop. You have the right not to make additional stop if passenger refuses to pay.

Amendments by Passenger
Please inform admins if there is any change of flight number. For any change of time or pick up / drop off location, you are allowed to exercise and make the decision at your own discretion. Please seek admin advice if you are not sure.

Child seat / booster / mifold
All drivers are expected to have 1-2 child seats to secure young passengers. It carrys 3 demerit points and $120 fine if you are caught by authority. A mifold is very small for easy storage. No extras for safety.

You are allowed to collect $10 or ¥50 on two scenarios.
If the plane scheduled time is after 0630 yet it lands earlier on or before 0630. OR
If the plane scheduled time is before 2230 yet it lands later on or after 2230.

STD5 = 4PAX + 2 LUGGAGE = 6
LGT5 = 5PAX + 2 LUGGAGE = 7
STD7 = 6PAX + 4 LUGGAGE = 10
LUX5 = 4PAX + 2 LUGGAGE = 6
LUX7 = 6PAX + 4 LUGGAGE = 10

Never exceed the legal capcity of your car. If pax refuses to pay for another car, you are free to walk off after taking a pic of the group.

Pax + luggage shall never exceed the bold number based on the order type, not your car type.

Eg. STD5 can be 1 PAX + 5 LUGGAGE OR 2 PAX + 4 LUGGAGE

We work on TRUST. Drivers are allowed to accept services requested from customers, which includes transfers, departure, attractions tickets and etc.
Do in

All complain will be investigated by the admin team together with the agency. A service lapse will cost the driver 1-3times of the job. A serious offence will lead to immediate termination.

Cleaniness / Smell
Complains against Cleaniness is unacceptable in this group. Take pride in your ride and making money tool. Any complain will lead to a fine of 1 x job amount.

Miss Job
CALL FOR RESCUE IF YOU THINK YOU ARE GOING TO BE LATE. Rescue costs u $20-30 and a miss job will cost u much more. A miss will cost 4 times of the job amount.


All rules and conditions are subjected to change without prior notice.